Terms of service

 

Last updated: 18 September 2026

1. About these terms

This website (fixmyle.com) is operated by FIXMYLE FZ-LLC, a company registered in the Ras Al Khaimah Economic Zone (RAKEZ), United Arab Emirates ("FIXMYLE", "we", "us"). By using this website or placing an order, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy and Refund Policy. If you do not agree, please do not use the website.

Our store is hosted on Shopify, which provides the online e-commerce platform that allows us to sell our products to you.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live, to place an order. Our products are intended for adult use.

3. Our products

FIXMYLE products are cosmetic oral-care products designed to support fresh breath and a daily oral-care routine. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease. If you have persistent bad breath, pain or any other concern about your oral health, please see a dentist or doctor.

Always read the label and instructions before use. Keep out of reach of children. Stop using a product if you experience irritation, and seek advice if it continues.

We do our best to show product colours, images and descriptions accurately, but slight differences may occur. Results and experiences can vary from person to person.

4. Prices and payment

Prices are shown in UAE Dirhams (AED). We accept the payment methods shown at checkout, which may include card payments, Apple Pay and cash on delivery. We may change prices at any time, but changes will not affect orders already confirmed.

If a product is listed at an incorrect price because of an error, we will contact you before dispatch and you may cancel the order for a full refund.

5. Orders

Your order is an offer to buy. A contract is formed when we confirm your order by email. We may refuse or cancel an order, for example if a product is unavailable, if we suspect fraud, or if there is a pricing error. If we cancel an order you have already paid for, we will refund you in full.

6. Delivery and returns

Delivery is covered by our Shipping Policy. Returns and refunds are covered by our Refund Policy. For hygiene reasons, opened oral-care products can only be returned if they are faulty, damaged or not what you ordered.

7. Offers, credit and vouchers

Promotions, free gifts, account credit and vouchers are subject to the conditions shown with the offer, have no cash value, cannot be exchanged for cash and may expire. We may end or change an offer at any time, but this will not affect orders already placed. Credit linked to an order may be cancelled if that order is refunded.

8. Your account

If you create an account, you are responsible for keeping your login details safe and for activity on your account. Please tell us straight away if you think someone else has used it.

9. Reviews and messages

If you send us reviews, comments or other content, you confirm it is honest and your own, and you allow us to use it on our website and marketing. We may remove content that is misleading, offensive or unlawful.

10. Acceptable use

You agree not to misuse the website, including by attempting to access it without permission, interfering with its operation, introducing malicious code, or using it for any unlawful purpose.

11. Intellectual property

The FIXMYLE name, logo, designs, text, images and other content on this website belong to FIXMYLE or its licensors. You may not copy or use them for commercial purposes without our written permission.

12. Information on the website

Articles, quizzes, tools and other content on this website are for general information only and are not medical or dental advice. The results of our online tests are indicative only and are not a diagnosis.

13. Liability

Nothing in these terms limits any rights you have under UAE consumer protection law or any liability that cannot be limited by law. To the extent permitted by law, we are not liable for indirect or consequential losses, and our total liability for any order is limited to the amount you paid for that order.

14. Third-party links

Our website may link to third-party websites. We are not responsible for their content or practices.

15. Changes to these terms

We may update these terms from time to time. The version published on this page when you place an order applies to that order.

16. Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Ras Al Khaimah. Any dispute will be subject to the jurisdiction of the competent courts of the United Arab Emirates.

17. Contact

FIXMYLE FZ-LLC, RAKEZ Compass Coworking Centre, Ras Al Khaimah, United Arab Emirates
Email: team@fixmyle.com · WhatsApp: +971 52 770 8601